Refund Policy

1. Overview

At Voiceups.online, we strive to ensure our customers are fully satisfied with our AI voiceover and text-to-speech SaaS platform. However, because our service grants immediate access to digital resources and computing power, our refund policy is designed to be fair while protecting our infrastructure costs.

All payments, billing, and tax processing for Voiceups.online are handled securely by Paddle.com Market Limited ("Paddle"), acting as our Merchant of Record. By subscribing to our Service, you also agree to Paddle’s terms of service and refund policies.

2. Subscription Cancellations

You can cancel your subscription at any time. When you cancel:

• You will not be billed for any future billing cycles.
• You will continue to have access to your account and premium features until the end of your current paid billing period.
• Cancellations can be made directly from your Voiceups account dashboard or via the Paddle customer portal.

We recommend cancelling at least 24 hours before your next renewal date to ensure the cancellation is processed before the next charge.

3. Refund Eligibility

Due to the nature of digital goods and the immediate availability of our AI resources, we generally offer a strict no-refund policy on active subscriptions, with the following exceptions:

• Initial Purchase (Money-Back Guarantee): If you are a new customer and are not satisfied with the Service, you may request a full refund within 7 days of your initial purchase, provided you have not generated more than 10 minutes (or equivalent quota) of AI voiceover during this period.
• Accidental Renewals: If you forgot to cancel your subscription and were billed for a renewal, you may request a refund within 72 hours of the renewal charge, provided you have not used any premium features or generation quotas in the new billing cycle.
• Service Unavailability: If the Service experiences prolonged, unscheduled downtime that significantly impacts your ability to use the platform, we may, at our discretion, offer a prorated refund or account credit.

4. Non-Refundable Scenarios

Refunds will not be granted under the following circumstances:

• You have exceeded the usage limits defined in the 7-day initial purchase exception.
• You have violated our Terms of Service or Acceptable Use Policy (e.g., account termination due to abuse, fraud, or policy violations).
• Requests made outside the specified timeframes (7 days for initial purchase, 72 hours for renewals).
• Partial billing periods. We do not offer prorated refunds for mid-cycle cancellations.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@voiceups.online or via our Contact form.
2. Provide the email address associated with your account.
3. Provide your Paddle Order ID or Invoice ID (this can be found in your purchase confirmation email from Paddle).
4. Briefly explain the reason for your refund request to help us improve our Service.

We aim to review all refund requests within 2-3 business days.

6. Processing of Refunds

If your refund is approved, it will be processed by Paddle. The funds will be returned to the original payment method used for the purchase. Depending on your bank or credit card provider, it may take 5-10 business days for the refunded amount to appear in your account.

7. Chargebacks and Disputes

If you have an issue with a payment, we ask that you contact us first to resolve it. Filing a chargeback or payment dispute with your bank or credit card issuer without contacting us first is a violation of our Terms of Service.

Initiating a chargeback will result in the immediate suspension of your Voiceups account until the dispute is resolved. Fraudulent chargebacks may lead to permanent bans and legal action.

8. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after any changes indicates your acceptance of the new policy.